Shipping and Returns
Echelon Autosports drop ships some products and ships direct others. All products are shipped UPS or FedEx. Special arrangements may need to be made for international orders and oversize packages. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Echelon Autosports within 24 hours of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
• Take pictures of the damaged area of the product and email them to us at email@example.com
• Keep the product and its original packaging and box
• Make a list of the damaged or lost item(s)
• Echelon will contact the shipper once we receive the email info above to schedule a pickup, DO NOT send it back to us
• Once the product is picked up and inspected by shipping company, a replacement will be sent.
The Shipping Rates shown at time of checkout are dimensional rate only. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. All items wanting to be returned MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Echelon warehouse are shipped via Fedex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Echelon or manufacturer, you will be responsible for the return shipping costs and pay a 35% restocking fee. These fees will be charged to your account on file.